Terms & Conditions

Effective date: 15/08/2026.

Operator: CONFIANSES LTD — Company Number 17343733, incorporated under the Companies Act 2006, registered office 167-169 Great Portland Street, London, England, W1W 5PF.

Website: https://gamers-inventory.com/

Support: support@gamers-inventory.com

§1 INTRODUCTION AND GOVERNING LANGUAGE

These Terms & Conditions (the “Terms”) govern the relationship between CONFIANSES LTD (the “Company”) and any person who uses Gamers Inventory at https://gamers-inventory.com/ (the “Customer”). The Website enables the purchase of Counter-Strike 2 (CS2) skins and related digital in-game items.

The Terms, together with the Refund & Cancellation Policy, the Privacy Policy and the Cookie Policy, are published in English, which is their governing language. Use of the Website constitutes the Customer's acceptance of all of them.

§2 THE SERVICE AND CUSTOMER-FACING MODEL

The Website is a business-to-consumer online retail store. The Company sells digital in-game items in its own name and on its own account, as both seller of record and merchant of record. The Customer contracts with the Company, pays the Company, and deals with the Company alone in respect of delivery, support and refunds.

The Company operates on a sourced-to-order basis and holds no stock. The catalogue shows items currently offered on the third-party trading platforms from which the Company sources, priced at the Company's retail price. Following payment, the Company acquires the selected item on such a platform and arranges for it to be delivered to the Steam account nominated by the Customer.

The customer-facing relationship is unidirectional: Customers may purchase from the Company only. All products supplied are digital content delivered electronically; no physical goods are dispatched.

§2A WHAT THE WEBSITE IS NOT

The Website is not a marketplace, exchange, brokerage, auction platform or peer-to-peer trading service, and the Company does not act as agent, broker, intermediary or payment facilitator for any other person.

Through the Website, Customers cannot sell, trade, exchange, auction, list or transfer items to the Company or to any other person; cannot create listings, storefronts or seller accounts; cannot receive funds from the Company or from any other person; and cannot transact with one another.

§2B SOURCING AND FULFILMENT

The Company sources items through third-party trading platforms on which it holds accounts in its own name and which it controls solely, on those platforms' published terms of use. Those platforms operate an escrow mechanism: the Company's payment is held by the platform, the item is transferred to the Steam account nominated by the Company on the Customer's behalf, and the platform releases payment to its counterparty only once that transfer has taken place.

For the avoidance of doubt:

(1)  no person may offer, list or sell items to the Company through the Website, and the Website provides no supplier-facing functionality of any kind;

(2)  the Company purchases each item in its own name and on its own account and is the Customer's sole counterparty in respect of the sale. The Customer has no contractual relationship with any sourcing platform or with any of its users;

(3)  sourcing platforms and their users receive no Customer funds, and no Customer payment is routed, assigned or passed through to them. Amounts payable for sourcing are settled from platform balances funded by the Company from its own treasury;

(4)  the Company never makes a payment to a sourcing platform or to any of its users by way of a refund, reversal, credit or payout on a payment card;

(5)  the Company does not operate automated trading software against Steam, holds no company Steam inventory and does not itself dispatch Steam trade offers; and

(6)  the Company accesses each sourcing platform solely through that platform's official documented API, and does not resell or sublicense that access.

§3 STORE CREDIT (“SKINS COINS”)

The Company operates a closed-loop prepaid store credit facility. Store credit is marketed under the name “Skins Coins”; in these Terms “Skins Coins” and “store credit” have the same meaning.

Store credit is a prepaid entitlement to acquire the Company's own digital goods from the Website. Store credit:

(1)  may be used exclusively on the Website and exclusively to acquire digital items sold by the Company in its own name and on its own account;

(2)  is not accepted by, and cannot be used with, any person other than the Company;

(3)  is not transferable, assignable, saleable or giftable to any other person, and cannot be moved between accounts;

(4)  is not redeemable, exchangeable or withdrawable for cash, cryptocurrency or any other form of value, save only as expressly provided in §3C;

(5)  does not bear interest, is not tradable and is not an investment or financial instrument; and

(6)  does not constitute a deposit; the Customer's balance is not a payment account, electronic wallet or stored-value payment instrument, and no funds are held for the Customer.

Store credit does not expire and is not subject to dormancy, inactivity or administration charges.

§3A NO PAYMENT SERVICES; NO STORED VALUE

The Company does not issue transferable monetary value and does not provide payment accounts, money remittance, payment services, electronic money or any other financial service to Customers. Store credit is a closed-loop purchasing mechanism available solely for acquiring the Company's own digital goods through the Website, is accepted only by the Company, and cannot be used to transfer value to, or receive value from, any other person.

The Website cannot be used to send, receive, hold or transmit funds for or on behalf of any person.

§3B DENOMINATION, CONVERSION AND PRICING OF STORE CREDIT

Store credit is denominated at a fixed internal rate of one (1) unit to EUR 0.10. That rate is a pricing convention used solely to apply credit against the Company's own prices. It does not represent a monetary claim, a currency, a store of value or any right to receive money.

Where a Customer purchases store credit in a currency other than euro, the amount payable in that currency is calculated using the exchange rate applied by the Company at the time of the transaction. That rate is derived from https://www.xe.com/ and includes a margin of up to 0.5%.

Before payment is confirmed, the Website displays the exact amount payable in the selected currency and the number of units of store credit that will be credited. No further conversion is applied by the Company after that point.

When store credit is spent, it is applied against prices displayed on the Website at the same fixed internal rate of one unit to EUR 0.10 No conversion charge arises on spending store credit. Fees charged by the Customer's own bank, card issuer or payment provider, including currency-conversion fees, fall outside the Company's control.

§3C REFUND OF UNSPENT STORE CREDIT

Store credit is not generally redeemable and confers no right of withdrawal. Unspent store credit will, however, be refunded where: (1) the Customer exercises the cancellation right in §13(1); (2) the Company closes or terminates the account otherwise than for fraud, abuse or breach of these Terms; or (3) credit was applied in error.

Any such refund is made only to the original payment method used for the corresponding top-up, in the original transaction currency, and to the original payer. Refunds are never made to a third party, to a different payment instrument, or by any means other than reversal to the original method.

§4 NO AFFILIATION WITH VALVE OR STEAM

The Company operates independently of Valve Corporation, Steam and Counter-Strike 2, and is neither affiliated with, endorsed by, sponsored by nor acting on behalf of any of them. Steam and other third-party platforms impose their own terms, technical limitations and trading restrictions, which may affect the availability, timing or completion of any transaction.

§5 ITEM LICENCE

CS2 skins and in-game items are licensed digital content governed by the rules of Valve and the Steam platform. The Customer acquires only such rights to an item as those rules permit; the Company grants no intellectual-property rights beyond enabling the purchase and delivery of the item to the Customer's Steam inventory.

§6 COMPANY INTELLECTUAL PROPERTY

All content of the Website — branding, design, software, images, text, logos and other materials — is the property of CONFIANSES LTD or its licensors and may not be copied, modified, distributed or otherwise used without prior written permission.

§7 REGISTRATION AND ACCOUNT SECURITY

Access to purchasing requires an account created with an email address and a password. The Customer may hold one account only.

The Customer is responsible for keeping login credentials confidential, for ensuring account information is accurate, and for all activity conducted through the account save where the Company is at fault. Suspected unauthorized access must be reported promptly to support@gamers-inventory.com. The Company may temporarily suspend an account pending security verification where unauthorized access or suspicious activity is detected.

§8 ELIGIBILITY AND CUSTOMER RESPONSIBILITY

The Website is restricted to persons aged eighteen (18) years or over, or the age of majority in the Customer's jurisdiction if higher. The Customer is responsible for independently verifying that the online purchase of such digital items is permitted under the laws applicable to the Customer. The Company may verify ownership of the Steam account and payment method used for purchases. Customers represent and warrant that they are the lawful owners of both the Steam account and the payment method used.

§9 RESTRICTED TERRITORIES

The Website is not available to any person located in, resident in, or accessing it from the following jurisdictions:

Afghanistan · Belarus · Central African Republic · Cuba · Democratic Republic of the Congo · Haiti · Iran, Islamic Republic of · Korea, Democratic People's Republic of · Myanmar · Russian Federation · South Sudan · Sudan · Syrian Arab Republic · Venezuela · Virgin Islands, British

Access may additionally be restricted where legal, regulatory, compliance, sanctions or fraud-prevention grounds require it.

§10 PRICES, CURRENCIES AND STATEMENT DESCRIPTOR

Prices are displayed in euro (EUR), and may also be shown and charged in US dollars (USD) or pounds sterling (GBP) according to the selector on the Website. Items may be paid for either by payment card or with store credit; store credit is purchased by payment card. The amount presented at checkout is the total sum payable to the Company; no further mandatory charges are applied afterwards.

Fees levied by the Customer's bank, card issuer or payment provider — including processing or currency-conversion fees — fall outside the Company's control.

Following payment, the descriptor on the Customer's bank statement may display the Company name (CONFIANSES LTD) and, separately, the website name (gamers-inventory.com). The Company does not accept or process payments on behalf of third parties.

§11 PAYMENT HANDLING AND CARD SECURITY

The Company acts as the merchant of record for every transaction completed through the Website. The Website accepts Visa and Mastercard, and further methods may be added. The Company does not collect or store full card details on its systems. All card payments are processed by a third-party payment gateway compliant with the Payment Card Industry Data Security Standard (PCI DSS), and by submitting payment the Customer consents to the handling of card data by that gateway. Card transactions are subject to Strong Customer Authentication via 3-D Secure 2 where supported by the Customer's card issuer. Card data is not sold, shared or disclosed except where strictly necessary to process a payment or where required by law.

§12 FORMATION OF CONTRACT

Items presented on the Website are invitations to purchase and not binding offers. A binding contract arises only once the Company accepts an order and confirms the transaction. The Company may refuse, suspend or cancel any transaction where fraud, sanctions, AML/CFT concerns, payment abuse or other compliance risks are identified. The Company may request proof of ownership of the payment method, proof of identity and source of funds where reasonably required. Completion of identity verification may be required before delivery of purchased items.

§13 CANCELLATION

(1)  Top-ups of store credit.  Pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer may cancel a top-up within fourteen (14) days of purchase to the extent the credit remains unspent, and the unspent amount will be refunded in accordance with §3C.

(2)  Purchases of digital items.  Digital items are digital content supplied without delay. The Customer expressly consents at checkout to supply commencing immediately and acknowledges that the fourteen-day cancellation right is thereby forfeited in respect of that item, whether paid for by payment card or with store credit. The Customer's rights under the Refund & Cancellation Policy and the Consumer Rights Act 2015 are unaffected.

§13A NO CHANCE-BASED MECHANICS

All items are sold at a stated price for a specified item identified before purchase. The Website offers no loot boxes, cases, crates, randomized rewards, prize draws, wagering, betting or any other chance-based mechanic, and no element of any transaction depends on chance.

§13B DELIVERY OF ITEMS

Items are delivered electronically to the Steam account nominated by the Customer, through the Steam trade link supplied.

Delivery statuses.  An order is order confirmed when payment has been authorized and the order accepted; delivery pending when the Company has placed the sourcing order and a Steam trade offer has been or is to be dispatched to the Customer's trade link; and delivery completed when the item has arrived in the Customer's Steam inventory. Where Steam applies a trade hold, delivery is completed on expiry of that hold and not upon acceptance of the trade offer.

Timing.  The Company places the sourcing order promptly following payment. A trade offer will ordinarily reach the Customer within 5 minutes and in any event within twelve (12) hours. Where it does not, the Company will re-source the item or cancel the order and refund it in full, at the Customer's election.

Steam trade holds.  Steam may hold an item for up to fifteen (15) days where the receiving account has not had the Steam Mobile Authenticator active for at least seven (7) days. The Customer is notified of this at checkout. The order remains refundable in full until the item arrives.

The Customer is responsible for supplying a valid and accurate trade link and for maintaining a Steam account able to receive the item. Where delivery has not been completed within the periods described above, the Customer should contact support@gamers-inventory.com before initiating a payment dispute.

§13C ITEM UNAVAILABLE AFTER PAYMENT

Because the Company sources each item after the Customer has paid, an item may cease to be available between payment and sourcing. Where that occurs, the Company will contact the Customer and offer either an equivalent item or cancellation of the order with a full refund to the original payment method. The Customer is under no obligation to accept a substitute.

§14 ACCEPTABLE USE

The Customer shall not employ the Website for unlawful, fraudulent, deceptive or abusive ends, nor engage in fraud or suspicious activity. The Customer shall not deploy bots, scripts or automated tools, exploit errors or bugs, attempt to reverse-engineer the Website or scrape its data, circumvent moderation or security, or interfere with the Website's functioning. The Customer shall not lodge false refund claims or unfounded payment disputes. Customers must not use the Website in violation of applicable sanctions, export control or anti-money laundering legislation.

Contravention may result in suspension, blocking or deletion of the account and, where warranted, legal action.

§15 FRAUD PREVENTION, MONITORING AND ENFORCEMENT

The Company applies a risk-based fraud prevention and transaction monitoring programme. The controls applied include:

(1)  Strong Customer Authentication via 3-D Secure 2 on card transactions, where supported by the Customer's card issuer;

(2)  Address Verification Service (AVS) and card security code (CVV/CVC) checks;

(3)  device fingerprinting, IP and geolocation risk scoring, and detection of anonymizing infrastructure;

(4)  velocity and threshold controls applied per card, per account, per device and per time period;

(5)  automated screening against applicable sanctions lists, together with geo-blocking of the territories listed in §9;

(6)  verification of ownership of the payment method and of the nominated Steam account, including trade-link validation;

(7)  duplicate and linked account detection;

(8)  manual review of transactions flagged by the automated controls; and

(9)  ongoing chargeback and dispute monitoring.

How these controls process personal data, and the Customer's rights in relation to them, are described in clause 6 of the Privacy Policy.

The Company may also monitor account activity for compliance, anti-fraud, anti-money-laundering, sanctions-screening and security purposes, and may restrict, suspend or terminate access, decline orders or close accounts where reasonably necessary to comply with the law, investigate suspicious activity, protect the Website or its users, or enforce the Terms. Where appropriate and lawful, notice and a brief explanation will be provided; a Customer who considers a measure mistaken may write to support@gamers-inventory.com.

§16 ANTI-MONEY LAUNDERING AND FINANCIAL CRIME

Customer-facing model

The Company operates a purchase-only model with closed-loop store credit that cannot be withdrawn, redeemed for cash, transferred between persons or used with any third party, which materially limits money-laundering risk. The Company nonetheless monitors for unusual or suspicious payment activity and may request identity or source-of-funds verification, decline or reverse transactions, freeze or close accounts, and refuse to credit or spend store credit where money laundering, fraud or other financial crime is suspected, or where required to comply with applicable anti-money-laundering and sanctions law. Failure to complete requested verification may result in suspension of transactions, cancellation of orders or account termination. The Company may report suspicious transactions to competent authorities or payment service providers where required by applicable law.

Sourcing

The Company sources exclusively through trading platforms with which it holds accounts in its own name and which operate their own identity-verification and anti-money-laundering programmes. The Company maintains records of every sourcing transaction, including the platform purchase reference, the price paid and the associated Steam trade offer identifier.

§17 LIMITATION OF LIABILITY

Nothing in the Terms excludes liability that cannot lawfully be excluded. To the fullest extent permitted by law, the Company is not liable for indirect, incidental or consequential loss, nor for loss arising from third-party platform decisions, Steam restrictions, inaccurate trade-link information, account issues attributable to the Customer, or circumstances beyond the Company's reasonable control.

§17A COMPLAINTS AND DISPUTE RESOLUTION

The Company aims to acknowledge complaints within five (5) Business Days and to provide a substantive response within fourteen (14) Business Days. Complaints may be submitted to support@gamers-inventory.com.

Where a complaint cannot be resolved between the parties, the Company will inform the Customer in writing whether it is willing to use an alternative dispute resolution scheme and, if so, which scheme, in accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Complaints about the handling of personal data are dealt with under clause 13 of the Privacy Policy.

§18 GOVERNING LAW AND CONSUMER RIGHTS

The Terms and any non-contractual obligations connected with them are governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction. Where the Customer is a consumer, no provision of the Terms affects mandatory statutory rights available under the law of the Customer's country of residence.

§19 AMENDMENT OF THE POLICIES

The Company may revise the Policies from time to time. The prevailing version, bearing its effective date, is published on the Website.

§20 CONTACT

Enquiries concerning these Terms may be addressed to support@gamers-inventory.com.