Refund Policy

Effective date: 15/08/2026.

Operator: CONFIANSES LTD — Company Number 17343733, incorporated under the Companies Act 2006, registered office 167-169 Great Portland Street, London, England, W1W 5PF.

Website: https://gamers-inventory.com/

Support: support@gamers-inventory.com

§1 APPLICATION

This Refund & Cancellation Policy applies to purchases of CS2 skins and related digital in-game items made through Gamers Inventory (https://gamers-inventory.com/), operated by CONFIANSES LTD (Company Number 17343733).

§2 GROUNDS FOR A REFUND

This Policy covers two kinds of purchase: purchases of store credit (“Skins Coins”), and purchases of items (whether paid by card or with store credit). A refund may be requested within fourteen (14) days of the transaction in any of the following circumstances:

(1)  store credit was paid for but not credited to the Customer's balance;

(2)  an item was paid for but delivery was not completed as defined in §7;

(3)  the transaction failed yet the funds were nonetheless taken;

(4)  the same transaction was charged more than once;

(5)  the purchased store credit has not yet been spent, or delivery of the purchased item has not yet been completed as defined in §7;

(6)  the order could not be completed owing to a fault on the Company's side;

(7)  the trade offer was dispatched but expired without being accepted, and the Customer elects cancellation rather than re-dispatch under §7; or

(8)  the item ceased to be available between payment and sourcing, and the Customer declines a substitute.

§2A RELATIONSHIP WITH THE STATUTORY CANCELLATION RIGHT

The grounds in §2 are contractual and are granted by the Company in addition to the Customer's statutory rights. They apply independently of the statutory right to cancel described in §13 of the Terms & Conditions.

Accordingly, where the Customer has consented at checkout to supply commencing immediately and the statutory cancellation right has thereby been forfeited, the Customer may nonetheless rely on the grounds in §2 for so long as delivery has not been completed as defined in §7. Nothing in this Policy or in the Terms reduces the Customer's rights under the Consumer Rights Act 2015.

§3 NON-REFUNDABLE ITEMS

Save where mandatory law provides otherwise, the following are non-refundable: items in respect of which delivery has been completed as defined in §7, since supply of the digital content is then complete; and store credit that has already been spent on an item. A refund of store credit, where granted, reduces the Customer's balance accordingly.

§4 REQUESTING A REFUND

The Customer should write to support@gamers-inventory.com, stating the account email, the transaction or order reference, the reason for the request, and any supporting evidence reasonably required.

§5 PROCESSING TIME, METHOD AND FEES

Requests are assessed within a reasonable period of receiving the necessary information. Approved refunds are processed within fourteen (14) days of approval and returned to the original payment method, unless that is technically impossible or the law requires otherwise. Where an item was paid for using store credit, an approved refund is returned to the Customer's store credit balance. A refund of a store credit top-up is returned only to the original payment method used for that top-up and to the original payer, in accordance with §3C of the Terms & Conditions. No fee is charged for submitting or processing a refund request.

§6 STATUTORY RIGHTS

Nothing in this Policy limits the Customer's statutory rights. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described; where it is not, the Customer may be entitled to a repair or replacement, or to a price reduction or refund. These rights apply in addition to the grounds above.

§7 DELIVERY AND FULFILMENT

Delivery is performed exclusively through the Steam trading system. Items are delivered to the Customer's Steam account through the Steam trade link provided by the Customer.

Delivery statuses

(1)  Order confirmed — payment has been authorized and the order accepted by the Company.

(2)  Delivery pending — the Company has placed the sourcing order and a Steam trade offer has been or is to be dispatched to the trade link supplied by the Customer.

(3)  Delivery completed — the item has arrived in the Customer's Steam inventory. Where Steam applies a trade hold, delivery is completed on expiry of that hold and not upon acceptance of the trade offer. Dispatch of a trade offer alone does not constitute completed delivery.

Timing

The Company places the sourcing order promptly following payment. A trade offer will ordinarily reach the Customer within 5 minutes and in any event within twelve (12) hours. Where it does not, the Company will re-source the item or cancel the order and refund it in full, at the Customer's election.

A dispatched trade offer remains open for acceptance for 14 days. Where it is not accepted within that period it expires, and the Company will at the Customer's election either dispatch a replacement trade offer or cancel the order and refund it in accordance with §2.

Steam trade holds

Steam may hold an item for up to fifteen (15) days where the receiving account has not had the Steam Mobile Authenticator active for at least seven (7) days. The Customer is notified of this at checkout. The order remains refundable in full until the item arrives in the Customer's Steam inventory.

Customer responsibilities

To receive delivery, the Customer must supply a valid and accurate Steam trade link and maintain a Steam account able to accept trade offers.

Evidence of delivery

The Company records, in respect of each order, the sourcing platform purchase reference, the Steam trade offer identifier, the time of dispatch and the Steam record of acceptance and arrival. These records constitute the Company's evidence of completed delivery and are retained in accordance with the Privacy Policy.

Matters outside the Company's control

The Company is not responsible for delivery that fails or is delayed owing to an incorrect or outdated trade link, Steam account restrictions, bans, privacy settings, trade holds, inventory limits, cooldowns, Steam Guard restrictions, Steam maintenance, other technical limitations imposed by Valve, or technical problems affecting third-party platforms beyond the Company's control. Where a delay is caused by the Company, the Customer may contact support@gamers-inventory.com and, where applicable, rely on the refund grounds above.

§8 PAYMENT DISPUTES

The Customer is encouraged to contact the Company before initiating a payment dispute (chargeback), so that the matter may be examined directly. Unfounded or abusive disputes may result in account restrictions or refusal of future service. Where chargeback abuse is reasonably suspected, the Company may suspend further purchases pending investigation.

§9 CONTACT

Refund enquiries may be addressed to support@gamers-inventory.com.